10 set - Milano
Msx International
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
The main purpose of this role is the review and assessment of all warranty claims according to OEM policies and current technical procedures. Responsible for the evaluation and assessment of all warranty claims, checking their correct allocations into the appropriate channels, you will use your own technical experience and initiative to assess the appropriate warranty response that will be tracked into a specific database.
You will be responsible for reviewing all claims for coding accuracy, ensuring that repairs carried out are compliant with customer reported faults and performed in accordance with the brand technical standards, spare parts, pricing, and labor timings.
Duties and Responsibilities:
The Warranty Assessor, in accordance with the directions of the Project Manager, will:
- Manage day to day warranty claims and/or pre-approvals in accordance with daily workload;
- Check claims integrity;
- Check claims correctness according with Customer systems;
- Address claims control according with Dealer behavior and deficiency;
- Self-assessment on managed cases on weekly basis;
- Communicate with Customer about cases in analysis;
- do KPI results reporting.
Qualifications
- Engineer bachelor’s degree or Technical certificate;
- Delivery accuracy;
- Knowledge of warranty terms and rules;
- Knowledge of workshops’ processes;
- K
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