10 set - Milano
Brown-Forman
Meaningful Work From Day One:
IT professional who responds to technology-related incidents escalated by the IT Service Desk, other IT groups, or by direct contact with technology end users. This position requires advanced skills, knowledge, tools, and authority above those of the IT Service Desk. They may resolve the incidents remotely, deskside, or via depot service for employees located around the globe.
Primarily responsible for restoring and resolving service for technical issues as quickly as possible with limited disruptions.
What You Can Expect:
- Work closely with the Service Desk and Global Desktop Teams to ensure the resolution of end-user computing problems or requests in a timely fashion.
- Deployment, support, and troubleshooting of mobile technology.
- Deployment, support, and troubleshooting of all PC-related equipment. This includes but is not limited to desktops, laptops, PC peripherals, and printers.
- Deployment, support, and troubleshooting of mobile devices. This includes but is not limited to iOS and Android devices, cell phones, and mobile broadband devices.
- Imaging of PCs, laptops, and other computer equipment.
- Contributes regularly to the ITSM Knowledge Base using designated processes.
- Investigate, research, test, and implement new technologies as guided by engineering teams.
- Reviews, comments, and grades Service Desk Analysts' performance on a per-incident basis.
- Demonstrates the ability to self-sustain and improve personal knowledge base through CBT, self-study, on-the-job training, etc.
- Demonstrates the ability to follow departmental processes and policies and maintain an acceptable level of performance as required by the departmental scorecard.
- Process, record (in Asset Management and QuickBooks), and distribute technology order fulfillment.
- Perform weekly inventory reconciliation
What You Bring to the Table:
- Minimum 2 years related experience with a Bachelor's degree, or equivalent related experience.
- Experience i
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