10 set - San Cassiano
Aman Group
Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Role Overview
Key Responsibilities
- Team Leadership:Supervise, train, and motivate the daily activities of the housekeeping staff to ensure Aman's exacting standards are consistently met.
- Quality Assurance:Conduct rigorous daily inspections of guest rooms, suites, corridors, and public areas, ensuring impeccable cleanliness and perfect aesthetic presentation.
- Guest Experience:Anticipate guest needs, seamlessly accommodate special requests, and resolve any housekeeping-related concerns with grace and efficiency.
- Inventory & Amenities:Oversee the management of linens, luxury amenities, and cleaning supplies. Ensure stock is accurately inventoried and beautifully presented in guest rooms.
- Cross-Departmental Collaboration:Work closely with the Front Office to manage room readiness and with the Engineering/Maintenance team to report and resolve technical defects promptly.
- Compliance & Safety:Ensure the team adheres to all health, safety, and hygiene regulations, as well as the property's standard operating procedures.
Qualifications & Requirements
- Experience:Minimum of 2-3 years of supervisory experience in the housekeeping department of a 5-star luxury hotel or resort.
- Languages:Fluency in Englishand Italianis required.
- Skills:Exceptional attention to detail, strong organizational abilities, and excellent time management.
- Leadership:A positive, hands-on leadership style with the ability to mentor a diverse team.
- Flexibility:Willingness to work flexible hours, including weekends and holidays, to meet the operational needs of the resort.
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