10 set - Italia
Jobgether
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Italy.
This is a high-impact post-sales role focused on becoming the technical owner of strategic enterprise customer accounts.
You will lead onboarding, integrations, adoption, escalations, and renewals while ensuring customers realize meaningful value from the platform.
The role combines hands-on technical depth with senior stakeholder management across complex enterprise environments.
You will work closely with customers, Sales, Engineering, and other internal teams to solve technical challenges and drive successful outcomes.
As the first dedicated post-sales hire, you will also build the processes, playbooks, and operating rhythms needed to scale the function.
The environment is fast-moving, highly autonomous, and collaborative, with significant exposure to enterprise security, cloud infrastructure, and AI-powered cybersecurity.
This is an opportunity to shape both customer success and the foundations of a new post-sales organization from the ground up.
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Accountabilities
Own the technical relationship for enterprise customers, serving as the primary post-sales technical point of contact throughout onboarding, integration, adoption, escalation, and renewal.
Lead complex enterprise implementations from initial onboarding through production adoption, coordinating multiple stakeholders, security reviews, change-management processes, and integrations with systems outside your direct control.
Work closely with customer technical teams to understand their environments, identify integration requirements, resolve blockers, and ensure successful deployment and ongoing usage.
Provide hands-on technical guidance across cloud platforms, CI/CD pipelines, developer tooling, APIs, containers, Kubernetes, identity and access, logging, and issue diagnosis.
Act as a trusted advisor to senior customer stakeholders, i
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