10 set - Pavia
Ingenico
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Role Description:
The Solution Engineer supports customers throughout the entire journey - from new product introductions and roadmap planning to designing and defining solutions during the scoping and contracting phases. Working closely with Sales, they translate customer needs into viable technical architectures and help shape the delivery approach. This role also acts as the voice of the customer, championing their needs to ensure we build the right features.
- Supports solution design and scoping for strategic deals
- Provides technical input into proposals and SOWs
- Validates feasibility of requested features and configurations
- Participates in early customer conversations to shape expectations
- Conducts customer demos
- Creates customer-specific roadmaps including certification roadmaps
Responsibilities/Accountabilities:
This role operates during the early definition of customer projects, ensuring solution design is sound, deliverable, priced accurately and clearly documented.
- Works with KAMS, GTO, and Managed Services Specialists to architect technical solutions
- Leads technical whiteboarding and scoping sessions with customers to gather and assess requirements
- Drafts or contributes to solution overviews, integration diagrams, and delivery assumptions
- Validates feasibility and compatibility with Ingenico platforms and services
- Provides input to SOWs, particularly around architecture, integrat
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