10 set - Roma
Cora Hospitality
WHO WE ARE
Verifichi che le sue competenze e la sua esperienza corrispondano ai requisiti di questo ruolo, quindi si candidi con il suo CV qui sotto.
At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.
We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.
We believe work should feel like great hospitality: smooth, human, and actually enjoyable.
Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We're growing fast — and that means a lot of new hotels to bring on board, properly.
THE ROLE
We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.
You’ll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you’ll stay with those accounts: watching adoption, solving friction,
spotting where Cora can do more for them.
Here’s the thing: the best person for this job has worked in a hotel. If you’ve spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That knowledge we can’t teach — everything else, we can.
WHAT WE’RE LOOKING FOR
Direct hospitality experience – even just 1 year at reception, front office, or guest relations. This is the part that matters most to us.
Fluent Italian and English. Spanish is a strong plus.
Comfortable teaching and explaining
Organized and reliable – you’ll be the single point of contact for dozens of properties
Curious about tech, or at least unafraid of it. You don’t need a technical background; you need to want to understand how things work.
Proactive: we’ll tell you the goal, not every single step
No previous SaaS or Customer Success experience r
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