Head of Customer Operations

10 set - Milano
Saint Laurent

Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves

Job Description

ROLE

As the Operations Manager Southern Europe, you will contribute to increasing our stores turnover by ensuring that all processes comply with internal requirements, sustainability and stock organization. You will report to the General Manager Southern Europe, functional line to EMEA Operations.

MISSION





Work with Southern Europe store management and their team supporting their operations day-to-day activities;

Ensure the brand policies and procedures are implemented and respected;

Monitor the customer service offer to deliver excellent experience and to ensure consistency across all stores;

Manage and control the regional stock shrinkage by location, take corrective measures as necessary;

Plan, execute, and follow up on omni-channel features rollouts in the region;

Prepare and follow-up with monthly/annual inventories in order to ensure a smooth product turn-over and allocation of space;

Manage mantainence suppliers and their contracts

Lead all the operations activities for new projects such as new openings, relocations, seasonal opening/closure

Works with H&S; to implement and improve H&S; regulations within the Stores

PROFILE

Significant experience of minimum 5 years in retail operations in a fast-paced environment with luxury retail background;

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