10 set - Bari
Cross Border Talents
Take Your Customer Service Career to the Next Level
Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.
Role Overview:
As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.
Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.
Key Responsibilities:
- Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
- Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
- Understand customer needs and provide accurate, clear, and relevant information.
- Handle questions, complaints,
and concerns efficiently while maintaining a positive and customer-focused approach.
- Support customers in navigating processes, platforms, products, and services.
- Accurately record customer interactions, requests, and resolutions in internal systems.
- Work closely with internal teams to ensure issues are resolved quickly and effectively.
- Identify recurring customer concerns and provide feedback to help improve processes and service quality.
- Stay up to date with company products, services, policies, and procedures through ongoing training.
Requirements:
- Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portugueseresidency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
Why Join Us:
- Competitive Salary: We offer attractive compensa
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