Service Engineer Italy
Pubblicato il 10-09-2026 - GoodWe in Macerata
Position: Service Engineer Italy (m/f/d) Location: Remote (Italy)
As a Service Engineer, you will be at the forefront of GoodWe's technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Europe regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D; teams.
This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D;, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Europe region.
Job Responsibilities
- Take full responsibility for technical support of solar/PV/BESS products for overseas markets, including providing professional product consultation and answering overseas customers' inquiries regarding product performance, technical specifications, and application scenarios.
- Organize and deliver technical training programs for different customer groups, develop tailored training plans, and ensure customers fully understand product operation, installation, and maintenance requirements.
- Conduct on-site commissioning and debugging at customer project sites according to actual project requirements, ensuring stable and reliable operation of solar/PV/BESS systems. Respond promptly to technical issues raised by overseas customers and provide effective solutions.
- Work closely with the sales team to gain a deep understanding of customer needs, provide accurate technical support from an engineering perspective, support sales expansion, enhance customer satisfaction, an