Customer Service Manager
Pubblicato il 10-09-2026 - Altro in Torino
We are an international online programming school for children and young people. We teach in over 40 countries, our community counts more than 30,000 students, and our team is made up of over 700 professional tutors. Our goal is to provide young people with the most in-demand digital skills and show them how a computer can become a powerful tool for development, creativity, and their future career. Kodland is growing dynamically and expanding into new markets around the world. Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
Build strong relationships with customers, understand their goals,
and recommend the right learning solutions
Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams
Native or fluent Italian (spoken and written) - mandatory
From 6 months of experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, Retention, or similar customer-facing roles
Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques
Experience working remotely in an international environment
Comfortable working in a fast-paced, KPI-driven environment