10 set - Roma
Venchi
About Us:Let’s bring the Italian soul of chocolate to lifeSince 1878, at Venchi we have celebrated chocolate in all its forms: from the authentic taste of our cocoa origins to the art of gelato. Today, we are a team of over 1,700 people across more than 200 stores worldwide, united by the same passion for quality and Italian excellence. At the heart of this journey are our values: Taste, Truth, Ingenuity, and Togetherness. They mean creating authentic experiences with care and precision;
La preghiamo di leggere attentamente la panoramica e i requisiti per questa possibilità di lavoro riportati di seguito.
acting with transparency and responsibility;
turning curiosity into impact through creativity and innovation;
growing together by building trust and collaboration every day. Joining Venchi means embarking on an endless journey where tradition meets innovation, bringing quality, well-being,
and the joy of positive indulgence around the world.Your Mission:We are looking for a passionate and proactive Customer Care Intern to join our Customer Care Team at our HQ in Milan This is a curricular internship opportunity lasting 3 or 6 months, designed for students who are eager to gain hands-on experience in customer service within an international and fast-paced environment. In this role, you will support our daily post-sales operations across eCommerce, Retail, and Wholesale channels, helping us deliver an outstanding customer experience at every touchpoint. Acting as a key point of contact for our customers, you will contribute to building strong relationships, resolving requests efficiently, and ensuring that every interaction reflects Venchi’s commitment to excellence and care.Key Responsibilities:Manage customer inquiries and requests across all EMEA online sales channels, ensuring timely and effective resolutions.Deliver a customer experience that reflects Venchi’s tone of voice and values, adapting communication styles to different customer needs and profiles.Su
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