10 set - Milano
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Jobtailor in Milano, Italy is seeking a dedicated customer care professional to oversee high-priority and complex ticket workflows across email, chat, and other platforms. You will ensure compliance with channel SLAs, drive proactive outbound calls for insights, and coordinate with internal teams on escalations.
You will transform customer pain points into structured feedback for product teams, monitor KPIs like CSAT and NPS, and contribute to knowledge base improvements to enhance overall
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