Customer Account Manager
Pubblicato il 10-09-2026 - Octocom in Livorno
We’re building the AI customer support layer for e-commerce.
Every day, support teams spend thousands of hours answering the same questions: Which product should I choose? Can I change my delivery address?
That work no longer needs to be manual.
Octocom’s AI handles these interactions independently across chat, email, and phone — from order tracking and returns to product guidance, delivery questions, and order changes.
The result: faster response times, lower support costs, and a better customer experience.
Join us now and help build one of Europe’s fastest-growing AI startups.
You’ll own Octocom’s expansion into Italy.
This is not a traditional Account Executive role where you inherit an existing pipeline and sales playbook. You’ll effectively be the founding commercial person for the Italian market — winning customers, building local relationships and partnerships, and figuring out how we scale from there.
You’ll work directly with the founders and have significant ownership over our Italian go-to-market strategy.
Build pipeline from scratch:
identify and contact high-potential Italian e-commerce companies, start conversations, and create qualified opportunities.
Run the full sales cycle: lead discovery, demos, proposals, negotiations, and closing.
Win customers: turn opportunities into successful long-term accounts.
Build local partnerships: identify agencies, technology partners, e-commerce platforms, and other channels that can accelerate our growth.
Stay close to customers: support early onboarding, understand their needs, and bring market feedback directly into our product and strategy.
Create the Italian playbook: test different segments, messaging, channels, and sales approaches — then scale what works.
We’re looking for someone who wants to work hard, has big ambitions in life, and is excited by the opportunity to build something meaningful from the ground up. You don’t need to tick every box below — these are strong advantages, not strict requi