10 set - Piemonte
Tata Consultancy Services
Tata Consultancy Services (TCS) is seeking a distinguished Senior Teamcenter PLM Consultant to lead our Application Management Services (AMS) operations for a key client in Turin, Italy. This is a senior, customer-facing leadership role for an expert in the PLM domain. You will be entrusted with ensuring the stability, performance, and continuous improvement of a critical Teamcenter environment. As the lead consultant, you will drive technical and functional solutions, manage high-priority incidents, and serve as the primary liaison between business stakeholders, technical teams, and vendors. This position requires a strategic leader dedicated to service excellence and operational discipline.
Lead AMS Operations: Spearhead the end-to-end PLM/Teamcenter support operations, ensuring all incidents, service requests, and enhancements are managed within stringent SLA and priority expectations.
Drive Incident & Problem Management: Take command of priority incident calls, escalations, and root cause analysis (RCA). Provide Technical & Functional Leadership: Act as the primary solution advisor for business and technical requirements. Guide team members on complex Teamcenter functional areas and establish best practices for support quality.
Manage Stakeholder Communication: Lead daily support calls, backlog reviews, and status communications. Collaborate seamlessly with customer stakeholders, PLM architects, Siemens/vendor teams,
and internal technical groups to ensure swift issue resolution.
Champion Continuous Improvement: Drive service enhancement by analyzing ticket trends, identifying automation opportunities, and reducing recurring issues. Prepare and maintain high-quality SOPs, knowledge articles, and operational reports.
10+ years of extensive experience in PLM, with deep expertise in Siemens Teamcenter support and operations.
~ Expert-level knowledge of Teamcenter modules, including Structure Manager, Workflow, Change Management, Access Manager, and Embedded Software Lifecycle Management.
~ Proven ability to lead incident management, triage issues, analyze logs, and provide robust technical and functional solutions based on business requirements.
~ Strong command of ITIL processes (Incident, Problem, Change, SLA Management) and experience with ITSM tools like ServiceNow or JIRA.
~ Exceptional skills in stakeholder management, customer engagement, and team leadership.
At TCS, we empower our senior experts to drive meaningful outcomes, providing the resources of a global leader while fostering a culture of innovation and continuous improvement.
By applying to this job, you authorize the processing of the personal data contained in your CV pursuant to Legislative Decree 196/2003 and EU Regulation 2016/679 (GDPR) for personnel selection purposes.
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