10 set - Milano
Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Professional
This function includes oversight of consolidation and rationalization actions for the global distribution network, a strategic shift toward an asset-light model, and the build-out of new, future-looking logistics capabilities including partner management, network design, systems strategy, and defining the transition standards required to sustain performance in the future state. The team operates centrally, working in close partnership with regional Deliver teams across EMEA, APAC, LATAM, and North America.
As part of the Logistics Partner Management pillar within the Transformation function, this role supports analytics, reporting, and operational tracking activities related to 3PL partner management across the global distribution network.
The position is responsible for supporting data analysis, KPI tracking, reporting development, and operational insights generation to enable visibility into partner performance, operational execution, and adherence to defined standards and expectations. This includes supporting governance processes through preparation of analytics, tracking partner-related metrics, and identifying trends, gaps, and improvement opportunities across the logistics partner network.
The role works closely with regional teams and cross-functional stakeholders to support data-driven decision-making, operational transparency, and continuous improvement within the asset-light operating model.
Support development and maintenance of reporting, dashboards, and analytics related to 3PL partner operations and performance
Collect, consolidate, validate, and analyze operational and performance data from regional teams and logistics partners
Track KPIs and operational metrics related to service,
operational execution, governance, and partner adherence to defined expectations
Support governance forums through preparation of reporting materials, analytical insights, and performance summaries
Identify trends, risks, gaps, and improvement opportunities through analysis of operational and partner-related data
Maintain standardized reporting templates, tracking files, and data repositories supporting partner management activities
Support issue tracking and follow-up activities, ensuring visibility into action items, risks, and operational escalations
Collaborate with regional teams and stakeholders to ensure consistency and accuracy of operational and performance reporting
Support continuous improvement initiatives through analysis of operational performance trends and process effectiveness
Assist in documentation and standardization of reporting methodologies, KPI definitions, and analytical frameworks
Education/Experience
Education and/or additional training:
A minimum of a Bachelor’s degree is required
A Master’s degree in Supply Chain, Operations, Business, Engineering, or a related field is preferred
Experience And Functional Competencies
Minimum 2–5 years of relevant experience in supply chain, logistics, analytics, reporting, or operations support roles
Experience working with operational data, KPI reporting, dashboards, or performance tracking
Strong analytical skills, including ability to interpret operational data and generate actionable insights
Proficiency in Microsoft Excel and PowerPoint required; familiarity with reporting or visualization tools (e.g., Power BI, Tableau) preferred
Ability to work in a global, matrix organization with strong communication and collaboration skills
Experience supporting governance processes,
reporting cadences, or operational reviews is preferred
Strong organizational and problem-solving skills, with ability to support multiple priorities simultaneously
leverages insights to proactively uncover critical unmet needs and turn them into new opportunities.
Shape – Translates insights into innovative and viable products or solutions, creating value; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creation.
maximizes and leverages diverse perspectives, backgrounds, and talent to generate innovative ideas or solutions to address organizational challenges; it is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. This document is not a contract for employment.
Indicate the degree to which decisions made and problems solved are circumscribed by procedure, policies, standards, or regulations.
Responsibility for supporting analytics, KPI tracking, reporting development, and operational visibility related to logistics partner management activities.
Decision-making and problem solving related to analysis of operational and partner performance data, identification of trends and reporting gaps, prioritization of analytical activities, and support of issue resolution and continuous improvement initiatives through data-driven insights.
Degree Of Independent Judgment
Moderate - High degree of independent judgment required
Analytical Reasoning, Business Behavior, Coaching, Data Reporting, Demand Forecasting, Detail-Oriented, Distribution Management, Distribution Resource Planning (DRP), Lean Supply Chain Management, Operational Excellence, Order Management, Problem Solving, Process Oriented, Procurement Systems, Project Support, Quality Assurance (QA), Service Excellence, Strategic Supply Chain Management, Supply Chain
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