10 set - Roma
Altro
Compensation: EUR 28.000 - EUR 33.000 - yearly
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers
Job Description
40 hours per week, Monday-Friday
Rome, Italy
Are you passionate about motorcycles and vehicle technology? Do you enjoy solving technical challenges and helping others find effective solutions? MSX has an exciting opportunity for you.
We are looking for a motivated and enthusiastic Technical Support Agent to join our team.
In this role, you will provide technical support, assist with troubleshooting activities, and work closely with dealers to ensure a high level of service and customer satisfaction.
Key responsibilities:
Provide first-line technical support via phone and ticketing systems
Assist in diagnosing and resolving technical issues
Escalate complex cases when necessary and monitor follow-up activities
Communicate effectively with internal teams and external stakeholders
Support continuous improvement and knowledge-sharing initiatives
Participate in technical training and development activities
Maintain high standards of customer service and technical support
Qualifications
We are looking for a customer-focused individual with strong technical aptitude and a genuine passion for motorcycles.
Requirements:
Bachelor's Degree in Mechanical Engineering preferred
Fluent Italian and good English skills (B2 level or above)
Passion for motorcycles and vehicle technology
Strong problem-solving and analytical skills
Excellent communication and interpersonal abilitiesAbility to work effectively both independently and within a team
Good knowledge of Microsoft Office applications
Strong attention to detail and organizational skills
Previous experience in technical support, workshop environments, or after-sales services is considered a plus
Willingness to learn and develop professionally
Junior candidates with a strong technical mindset and enthusiasm for the motorcycle industry are encouraged to apply.
Additional Information
At MSX, we believe in investing in our people and providing opportunities for long-term growth and development.
What we offer:
Competitive salary package
Meal vouchers
Continuous training and professional development
Career growth opportunities
International and collaborative working environment
Supportive team culture
Exposure to innovative products and technologies
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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