08 set - Pisa
Stellantis
ppDescrizione dell'offerta di lavoro /p pWe're looking for an: /p pbAftersales Technical Assistant (Level 2) /b /p pbMISSION /b /p pAs part of Stellantis' Technical Assistance team, the bTechnical Assistance Specialist /b provides remote bsupport to dealers in diagnosing and repairing complex technical issues /b on customer vehicles.
/p pWorking closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.
/p pThis position directly contributes to reducing workshop return rates, repair times, and overall customer costs.
/p pbMAIN ACTIVITIES: /b /p ul liProvide expert bremote support to dealers /b on complex vehicle technical cases.
/li liHandle and resolve btechnical assistance tickets /b, ensuring timely and accurate responses.
/li liUndertake field missions based on issue complexity, supporting dealers directly when required.
/li liAssist Country Technical Delegates during assignments when Lead Assisters are unavailable.
/li liMonitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators.
/li liEnsure service continuity by managing tickets or activities for absent colleagues when needed.
/li /ul pbTECHNICAL REQUIREMENTS: /b /p ul liTechnical Diploma or Bachelor's degree in Engineering /li lib3-5 years of experience /b in a related technical field.
/li liKnowledge of the bENGLISH language (at least B1/B2 level) - Required /b /li liSolid practical and theoretical knowledge of automotive technology.
/li liStrong analytical and reporting abilities.
/li liExperience using bdiagnostic tools /b (e.g., Diagbox, WiTech) and interpreting wiring diagrams.
/li liStrong customer focus and cost awareness.
/li liExcellent organizational and coordination skills within cross-functional teams.
/li liEffective communicator — both written and verbal — with strong interpersonal skills.
/li liSelf-motivated and able to manage time and priorities independently.
/li /ul pbOFFER /b /p ul libSalary range: from €****** to €****** /b, that will be defined depending on the level of adherence of the candidate to the job requirements /li liCollective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL — CNEL code: CO10), and in particular with regard to the classification within the third professional area.
/li /ul pLocation: Rivalta di Torino /p /p #J-*****-Ljbffr
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