10 set - Milano
Altro
Job Description
We are looking for a Product Support Specialist who will provide day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Responsibilities
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
Identifies, documents, and reports design, reliability and maintenance problems and bugs.
Gathers and consolidates feedback from customers and field staff.
Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Qualifications
Skills required
Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
Ability to collaborate with development teams to manage bugs, enhancements, and support activities
Excellent communication skills, with the ability to translate technical needs and customer feedback
Experience in collecting, documenting, and managing issues through ticketing systems
Strong customer focus and ability to work effectively in cross-functional teams
Canon Core Competencies
Focus on the customer
Apply high standards of accuracy
Drive for results
Create solutions to problems
Take ownership & accountability
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