10 set - Milano
Bob W.
About Bob W
I’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home—just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.
The Role
We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team.
As a Hospitality Operations Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise in our properties across Milan. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally,
your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.
This is a flexible role providing 7-day coverage with two days off per week. Standard hours are 9:00 AM to 5:00 PM, though shifts may rotate based on business needs and on-call requirements. The role is primarily hands-on and on-site, but also includes administrative tasks that must be managed effectively alongside your property-based work.
Please note that visa sponsorship or relocation support is not offered for this role.
Job Level: IC1
Annual gross salary: €28,000
Learn more about our career development framework here.
In this role, you will:
- Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
- Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
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