Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7runzo

For one of our properties Autentico Hotels we are looking for an Operations Manager.

Role Summary:
The Operations Manager handles day-to-day operations at the hotel, represents the hotel owners, manages staff and oversees the front office.

Core Responsibilities:
- Overseeing all departments and a team of 32 staff
- Constant quality control
- Problem management
- Overseeing purchasing and administration
- Setting and improving standards.

Operations:
- Oversee day-to-day operations
- Liaise constantly with the department managers
- Resolve arising issues and problems with a hands-on approach
- Keeping in mind our guest focus
- Be ready to take on duty shifts when required.

Guest relations
- Actively and constantly seek contact with all our guests, ensure their well-being and promote our in-house activities.
- Solve any problem proactively, independently and swiftly.

Owner Relations:
- Report continuously and efficiently to the owners of the hotel who live on site
- Represent values and vision towards the team
- Represent owners towards suppliers, partners, guests and media.




- The owners want to be involved in all aesthetic, strategic and guest experience decisions. _
- Owners and Operations Manager act as “managing team” of the property._

HR:
- Team planning and recruitment together with the owners
- Staff planning and management
- Ensure that all staff members follow the house rules.
- Be the first point of contact for all department heads.

Operational excellence and quality:
- Constantly monitor all guests areas and ensure correct set-up of all guest areas
- Oversee service delivery at all touchpoints
- Analyze and improve processes whenever feasible.

Front Office:
- Liaise closely with front office manager as mutual deputies
- Help with front office workload if needed, including check-in/out guests and be present and approachable.

Purchasing:
- Ensure all required materials (non-food) are in stock
- Handle purchases from different channels and suppliers, c

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7runzo