08 set - Bardi
Adecco Permanent Recruitment
pAdecco Italia is looking for a recent graduate to join the Digital Workplace User Services team within the IT Digital department as an intern.
/ppThe selected candidate will be involved in the management and support of Digital Workplace platforms, contributing to the development and quality of IT services while gaining hands-on experience in enterprise environments.
/ppstrongYOUR CORE ACTIVITIES /strong /pulliHelp monitor project progress by updating trackers (tasks, deadlines, issues/risks) and preparing short status updates and technical documentation.
/liliAnalyze recurring issues, collect data, and contribute to continuous service improvement initiatives /liliSupport in monitoring service performance, follow up on requests, and interact with support teams to ensure service continuity /liliParticipation in IT service implementation and continuous improvement projects, including progress monitoring and KPI tracking /liliSupport in the management, maintenance,
and monitoring of Digital Workplace platforms and Cloud/On-Premises services (Office 365, Active Directory, Entra ID) /liliUse ticketing and service management tools to track requests, manage priorities, and ensure timely resolution /liliCollaborate with IT teams, Service Desk, and other internal/external stakeholders to resolve issues and support end users /li /ul pstrongWHAT WE ARE LOOKING FOR /strong /pulliCurrently enrolled in or recently graduated from a master's degree in informatics, Informatics Engineering, or similar.
/liliGood knowledge of English (written and spoken).
/liliBasic understanding of Microsoft suite (Windows, Office 365, Active Directory, EntraID).
/liliCurious about digital tools, cloud platforms and Digital Workplace /liliBasic knowledge of PowerShell would be considered a plus /li /ulpbr / /p
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