08 set - Milano
Xiaomi Italia
pstrongLocation: /strong Milan, Italy /ppbr / /ppstrongProduct Scope: /strong Washing Machines, Refrigerators and Air Conditioners /ppbr / /ppstrongAbout the Role /strong /ppWe are looking for an experienced After-Sales Service Manager to support Xiaomi's home appliance business across Italy Market.
You will develop the regional service network, improve operational performance and ensure a consistent, high-quality customer experience.
/ppbr / /ppstrongKey Responsibilities /strong /pulliDevelop and implement regional after-sales strategies, service policies, standard processes and performance targets.
/liliPlan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
/liliCoordinate daily after-sales operations, including installation, repair, spare parts availability and escalated customer cases.
/liliMonitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
/liliCollaborate with local markets, internal teams and external partners to support new product launches and regional service projects.
/li /ulpbr / /ppstrongYour Profile /strong /pulliBachelor's degree or equivalent qualification in Engineering, Business Administration or a related field.
/liliAt least five years of experience in after-sales operations or service network management, preferably within the home appliance industry.
/liliGood understanding of washing machines, refrigerators and air-conditioning products, including installation and repair processes.
/liliStrong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
/liliFluent English with strong communication and cross-cultural collaboration skills.
Proficiency in Italian is an advantage.
/li /ulpbr / /ppstrongWorking Arrangements /strong /ppThe role is based in Italy and may require occasional travel across the country to visit service partners, customer locations and regional teams.
/ppbr / /ppWe welcome applications from candidates with diverse backgrounds who meet the key requirements of the role.
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