Software Technical Support Engineer
Pubblicato il 08-09-2026 - Qualified Recruiter in Milano
Software Technical Support EngineerR&D; -Paderno Dugnano (MI)
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As aSoftware Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems.
You will work closely with theCustomer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
Few examples of responsibilities:
Performsoftware testing and validationon Caracol's additive manufacturing software, ensuring correct functionality and performance.
Executehands-on robotic 3D printing teststo validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
Helptechnical support and field engineering teamsin troubleshooting Level 2 software-related issues, occasionally interacting with customers.
Provideinternal training and guidanceto support teams to help them handle common Level 1 technical requests.
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Collaborate withR&D; and software teamsto report bugs, suggest improvements, and collect feedback from real production use.
Ideal Background:
Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
1- 2 years of experience in a similar role within industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plus
Basic knowledge of programming languages such as C++, C#, or Java
Familiarity with scripting languages (e.g. Python, JavaScript, or Bash)
Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
Valid driving license and own vehicle required
Fluency in English is mandatory; Italian is a plus