Regional Customer Operations & Escalation Lead

08 set - Sesto San Giovanni
Leica Biosystems

Leica Biosystems, a Danaher operating company, seeks a Customer Care Operations Lead to bridge the Global CoE and the local Italian market.
You will manage instrument orders, resolve escalations, and align local needs with global standards to deliver exceptional customer experiences.
You will collaborate with Sales, Service, Contracts, Tenders, Supply Chain, Logistics and Finance, monitor performance, and drive continuous improvements while balancing global processes with regional requirements.
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