Regional Customer Experience Operations Lead

08 set - Bardi
Leica Biosystems

Leica Biosystems in Italy is seeking a Customer Care Operations Lead to bridge the Global Customer Care Centre of Excellence with the local market.
You will own instrument order fulfillment, resolve escalated requests, and ensure interactions meet global standards while respecting local needs.
You'll partner across Sales, Service, Contracts, Tenders, Supply Chain, Logistics, and Finance to drive customer satisfaction and continuous improvement, including team training and knowledge sharing.
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