10 set - Modena
Excis Compliance
IT Support Specialist (L2) – Desktop & Client Services (m/f/d)
Employment Type: Full-time, fixed-term (12 months) – with an option for extension
Working Hours: 40 hours/week, fixed office hours – no flexibility
Work Model: 100% on-site – no remote or hybrid work
Start Date: Immediately – onboarding in September
Excis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level.
On behalf of a large global automotive client , we are looking for motivated IT Support Specialists (L2) to join our team in Modena. This position offers the opportunity to work on a high-profile major project and gain valuable experience in a dynamic environment.
Provide second-level desktop support (remotely and on-site)
Troubleshoot hardware, software, and network issues (Windows, MS Office, printers, peripherals)
Handle service tickets in accordance with SLAs
Support upgrades, patches, and infrastructure activities
Escalate complex cases to third-level support
1–2 years of experience in desktop support or an IT helpdesk (L1/L2)
~ Good knowledge of Windows and common business applications
~ Basic knowledge of networking (TCP/IP, DNS, DHCP)
~ Strong problem-solving skills and customer orientation
~ Language Requirements
Italian: English: No sponsorship or visa support available
Immediately – onboarding in September
Full-time employment with fixed, regular office hours
High-profile project with a global automotive leader
Statutory social benefits
Opportunity to lead impactful projects and drive service improvements.
Be part of a team that values innovation and user satisfaction.
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