10 set - Roma
Inside Out Italy
Customer Service Account Support
Location: Rome, Italy
About Inside Out Italy
Inside Out Italy is a fast-growing tourism company specialising in high-quality tours and authentic travel experiences across Italy’s most iconic destinations.
Our mission is to transform every visit into a memorable experience by combining exceptional service, operational excellence, and authentic human connections.
Every day, thousands of travellers from all over the world choose Inside Out Italy to discover Rome and Italy. Behind every successful experience is a highly coordinated team working across Customer Service, Operations, Ticketing, Sales and Tour Delivery.
We are building a team of talented, motivated professionals who share our commitment to quality, accountability and continuous improvement.
⚠️ CUSTOMER SERVICE ACCOUNT SUPPORT – ESSENTIAL REQUIREMENTMANDATORY TOURISM CUSTOMER SERVICE EXPERIENCE
A minimum of 1 year of proven professional experience in Customer Service within the tourism industry is an ESSENTIAL and NON-NEGOTIABLE requirement for this position.
Previous experience within a Tour Operator is strongly preferred.
The successful candidate must already have a solid understanding of the tourism industry and experience dealing with customers, bookings, travel-related requests, operational issues and business partners.
This is not an entry-level Customer Service position. We are specifically looking for a professional who can bring existing experience and knowledge of the tourism sector into the role from day one.
Applications from candidates without at least 1 year of relevant Customer Service experience within the tourism industry will not be considered.
The Role
As a Customer Service Account Support, you will play a key role in ensuring the smooth management of customer and business partner requests throughout the entire guest journey — from the initial booking to the completion of the experience.
You will work closely with Customer Service, Operations, Ticketing,
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