RDM Group

is looking for a

IT Business Analyst

to join the

IT & Digital Team

based in

Milan, Italy .

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.

The IT Business Analyst supports the

analysis of business processes

and the collection of functional requirements,

contributing to the implementation and continuous evolution of RDM Group's IT solutions . The role acts as a

bridge between business functions and IT , supporting digital transformation initiatives and the

adoption of Artificial Intelligence

solutions across the organization.

Working closely with internal stakeholders, external partners and IT teams, the Junior IT Business Analyst helps improve operational efficiency,

optimize business processes

and support the Group's innovation roadmap.

Reports To:

IT Application Manager

Key Accountabilities
Support the collection and analysis of business requirements through interviews, workshops and collaboration with key stakeholders.

Analyse and document business processes (AS-IS / TO-BE) to identify optimization opportunities.
Collaborate in

designing IT solutions aligned with business needs

and company objectives.
Prepare functional documentation including business requirements, use cases, specifications and test cases.
Support User Acceptance Testing

(UAT) activities and solution validation phases.
Monitor, analyse and manage change requests and continuous improvement initiatives.
Support end-user training and adoption activities.
Collaborate with internal IT teams and external vendors throughout project lifecycles.
Contribute to the development, customization and maintenance of applications within the Microsoft Dynamics environment.
Support the

design, development and governance of Artificial Intelligence solutions

and AI agents to enhance business processes.
Identify AI-driven use cases and opportunities to increase efficiency and innovation across t

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