10 set - Milano
Stellamccartney
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The Retail Excellence & Training Manager is responsible for the execution and coordination of Global Retail Excellence and Retail Training programs across the retail network globally. The role ensures the consistent implementation of retail standards, onboarding journeys, learning initiatives and client experience programs across all markets, supporting store teams through effective execution, capability building and continuous follow-up. The position acts as a key operational partner to the Global Retail Excellence, Training & Operations Director, translating global priorities into practical implementation across the retail organization.
Your Mission:
- Drive the execution and coordination of Global Retail Excellence and Retail Training initiatives across the worldwide retail network, translating global priorities into consistent and effective implementation at market and store level.
- Coordinate and monitor key Retail Excellence tools and processes, including Stella Client Experience Checklists, monthly 1-to-1s, implementation trackers and action plans, identifying recurring execution gaps and ensuring appropriate follow-up with Retail teams.
- Manage the end-to-end onboarding journey for newly appointed Store Managers and Client Style Advisors, coordinating with HR, Retail and relevant stakeholders to ensure milestones, learning activities and completion requirements are delivered consistently across markets.
- Coordinate the annual Global Retail Training Calendar and the execution of seasonal, product, brand, selling skills and commercial training priorities, managing timelines, stakeholders and delivery plans acro
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