10 set - Palazzolo Acreide
TECEZE
Position Summary
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We are looking for an experienced
EUC Support / Field IT Support Engineer
to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.
Key Responsibilities
Provide
Level 1/Level 2 onsite EUC and desktop support
to end users.
Troubleshoot and resolve issues related to
desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals .
Perform hardware installation, configuration, replacement, and troubleshooting.
Install and configure
Windows operating systems, applications, drivers, and security tools .
Support
Microsoft 365 / Office 365 , Outlook, Teams, OneDrive, and other Microsoft applications.
Perform user account, password,
and access-related troubleshooting in coordination with the appropriate teams.
Support
Active Directory, Azure AD / Entra ID , Group Policy, and basic endpoint administration.
Troubleshoot network connectivity issues including
LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration .
Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.
Support endpoint management platforms such as
SCCM/MECM, Intune, Ivanti , or similar tools.
Handle IT asset
installation, inventory, tagging, validation, movement, and decommissioning .
Provide hands-and-feet support for network and infrastructure teams when required.
Assist with
server room / network room activities , including basic cable tracing, patching, labeling, and equipment validation.
Support IT projects such as
device refresh, office moves, hardware rollouts, migrations, and site deployments .
Coordinate with remote infrastructure, network, securi
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