General Manager
Pubblicato il 10-09-2026 - Capella Hotels and Resorts in Firenze
JOB SUMMARY
This position is based in Florence, Italy. The General Manager will lead the management through the pre-opening and operations of the hotel.
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As pre-opening General Manager, he/she will oversee the critical path to the opening, providing leadership, vision and strategic direction to drive continuous improvement in operational standards. The role is pivotal in ensuring the hotel consistently delivers exceptional luxury service to guests while achieving long-term financial performance for both the Owners and the Hotel.
The General Manager serves as the key leader in the Guidance Team (Executive Committee) of Capella Florence. The individual will be instrumental in championing and embedding Capella culture across all levels of the hotel. This includes driving a culture of excellence, service, and engagement, fostering a workplace environment where colleagues are inspired to deliver memorable guest experiences and live the values of Capella every day.
THE ROLE
- A member of the Guidance Team (Executive Committee), participates and contributes in the preparation and development of the Hotel's strategic and Business Plan.
- Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
- Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Steer the management team in the right direction and perform at its highest optimum level, including the achievement of stated operational goals and profitability objectives
- Oversees and manages all aspects of the hotel and ensures that all colleagues adhere strictly to all policies and standard operating procedures set by the hotel and Corporate office.
- Responsible for the establishment and execution of sustainable operation initiatives across all functions in alignment with the business direction.
- Serves as key change manager for initiatives that have high colleague impact by remaining current and knowledgeable with the ever-changing industry trends.
- Maintains a strategic overview and plan ahead to capitalize on all available revenue generating opportunities.
- Direct the development and execution of strategic sales, marketing and revenue management initiatives to maximise market positioning.
- Attends owners' meetings as a member of the property executive committee and provides meaning or context to the hotel's performance results and demonstrates an understanding of owner priorities and Corporate office.
- Review and approve all annual budgets for hotel's operations.
- Monitors hotel's performance through internal and external audits and financial reports and suggest initiatives to counter challenges and enhance business performance.
- Maintains a smooth flow of information between hotel and Corporate office.
- Recognises the importance of Forbes standards,
coordinate with Training Manager in implementing initiatives to ensure strict compliance as to deliver stellar audit performance.
- Participates in all interview process to ensure best selection of talent for the organization.
- Provide effective performance feedback through team member recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
- Maintain an image of professional senior management to all guests, team members and the hotel.
TALENT PROFILE
Qualification
- Master's or Bachelor's degree in Business Administration. A degree in Hospitality Management, Hotel Management or similar preferred
Work Experience
- Ten years or more of progressive managerial experience in a leading resort/ hotel with exposure to hotel opening project
- Must have served as General Manager in an international luxury brand hotel for at least 5 years
- Understanding of Europe market is preferred
Technical Skills
- Business savvy leader with demonstrated financial acumen, capable of providing strong P&L; results oriented financial leader
- Excellent grammatical and spoken English
- Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury market.
- A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, colleague satisfaction, revenue and profit.
- Strong communicator, exhibits exceptional leadership in motivating and exerting positive influences, resulting in positive relationship with colleagues. xpdaelo
Kindly be informed only shortlisted candidates will be notified.