10 set - Venezia
San Clemente Palace Kempinski Venice
Responsibilities A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:
- Welcome, greet and appreciate guests for using the establishment.
- Perform guest check-in and check-out duties.
- Address guest’s needs and resolve their concerns and complaints.
- Take online and phone reservations.
- Collect guest information, including contact details and dates of their stay.
- Assign rooms and hand out keys.
- Prepare bills and take payments.
- Take and pass on message to guests and act on requests in an efficient and prompt manner.
- Good knowledge in PMS, Opera.
- Fluency in Italian and English.
11 set - Mondovì
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11 set - Cirò Marina
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11 set - Paternò
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11 set - Roma
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