10 set - Milano
Altro
Head of Operations - Smyth & Co Luxury Hospitality Consulting
Director of Butlers for beautiful Caribbean resort - relocation opportunituy Position Title: Director of Butlers
Salary: Highly competitive, plus accommodation and travel
Department: Rooms Division / Guest Experience
Reports to: Resort Manager / General Manager
Team Size: 35 Butlers (large European-style operation)
Environment: True luxury resort setting over 100 acres , servicing villas, suites, and residences
Role Overview
We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands‐on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale .
The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin‐level expectations .
Key Responsibilities
Lead the butler operation end‐to‐end across villas, suites and residences, ensuring flawless consistency and delivery.
Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in‐room service sequences, and anticipatory service.
Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function.
Maintain high guest visibility : present in the operation, leading by example, not desk‐bound.
Coach and develop the team through daily floor presence, observation, feedback and structured training.
Establish clear SOPs and service playbooks in line with ultra‐luxury benchmarks (Forbes, LQA and equivalent).
Partner closely with Resort Leadership and Heads of Department to ensure seamless cross‐functional delivery.
Manage performance, scheduling, succession planning, and talent development across a large, mixed
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