10 set - San Donato Milanese
Sharp Brains Solutions
We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.
Employment Type : B2B/ Freelance Contract
~ Provide Level 1 desktop support for hardware, software, and network-related issues
~ Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
~ Install, configure, and maintain desktops, laptops, and peripheral devices
~ Support printers, scanners, and other end-user equipment
~ Handle password resets and basic Active Directory tasks
~ Configure email accounts and assist with VPN connectivity
~ Log, track, and update incidents in the ticketing system
~ Escalate complex technical issues to Level 2/Level 3 teams
~ 1–3 years of experience in Desktop Support / IT Support
~ Strong knowledge of Windows 10/11 environment
~ Basic understanding of networking concepts (IP, DNS, DHCP)
~ Experience with Active Directory and user account management
~ Good troubleshooting and problem-solving skills
~ Strong communication and customer service skills
~ Ability to work independently in an on-site environment
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