International Customer Service Manager
Pubblicato il 10-09-2026 - Altro in Bresso
Zambon is a multinational chemical-pharmaceutical company founded on the history and values of an Italian family. Based on a valuable heritage but strongly focused on the future, its Purpose is "Advancing Cure with Care, Opening Health to Life Possibilities". Zambon operates in three different Continents – Europe, America and Asia – with more than 2,700 employees and manufacturing units in Italy, Switzerland, France, China and Brazil. Zambon products are commercialized in 87 countries. Alongside the three historical therapeutic areas - diseases of the respiratory system, urinary tract infections and pain treatment – Zambon is focused on developing treatments for neurodegenerative diseases such as Parkinson's or rare diseases such as cystic fibrosis and BOS (Bronchiolitis Obliterans Syndrome). The Role:
Reporting to the Central Supply Planning & Distribution Associate Director, the International Customer Service Manager is responsible for the coordination, ensuring the efficient management of the Customer Service team activities for Zambon affiliates and Business Partners worldwide.
The role coordinates the end-to-end order management process, from order receipt to invoicing and delivery, ensuring high service levels, regulatory compliance and customer satisfaction. Working closely with Supply Planning, Manufacturing Plants and Logistics providers, the International Customer Service Manager ensures the timely execution of customer orders while proactively managing supply issues, transportation activities and customer communications.
The role also contributes to the monthly Sales & Operations Planning (S&OP;) process by providing visibility on order fulfilment, customer priorities and distribution constraints, supporting the alignment between demand, supply and market requirements.
Main Responsibilities of the role:
Coordinate the Customer Service team, ensuring the timely and accurate processing of customer orders from order entry to invoicing.
Ensure the correct exec