10 set - Galliera Veneta
Altro
Responsibilities / Tasks Responsible for service sales budget and gross margin achievement
Maintain machine installed databases.
Follow up on spare parts & service quotations.
Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
Actively promote SLA and renewal for expiry SLA.
Monitor and follow up on account receivable.
Plan regular visits to customer site and maintain strong relationships with existing clients
Review customer needs and proactively add value to strengthen service package.
Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
Act as the primary contact for all service-related commercial activities for Separators and Decanters.
New machines sales support – technical support and onsite meeting.
Service Sales
Responsible for service sales budget and gross margin achievement
Maintain machine installed databases.
Follow up on spare parts & service quotations.
Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
Actively promote SLA and renewal for expiry SLA.
Monitor and follow up on account receivable.
Plan regular visits to customer site and maintain strong relationships with existing clients
Review customer needs and proactively add value to strengthen service package.
Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
Act as the primary contact for all service-related commercial activities for Separators and Decanters.
New machines sales support – technical support and onsite meeting.
Service Operation
Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer's requirements
First point of contact for service sales and service execution
Monitor overhaul execution and job reporting
Monitor and control stock level
Fulfilling ISO and local governance requirement
Evalu
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