10 set - Milano
Orla Europe
Head of Operations - Italy
Type: Full-time, Permanent
The Head of Operations, Italy will serve as the senior operational leader for Orla's business in Italy, acting as the ultimate decision-maker for all aspects of in-country operational delivery. This role carries full accountability for the day-to-day performance and operational excellence of all assets, ensuring properties are run to the highest standards of efficiency, compliance, and customer experience. Sales, Finance, Marketing, and Business Development are led by Orla's centralised teams and in-country offices; the Head of Operations, Italy will work in close partnership with these functions, leveraging the support of the group's strong centralised team of experts and specialists to ensure the country delivers exceptional operational results and upholds the highest standards of efficiency, profitability, and customer experience across the portfolio.
Take full accountability for the day-to-day operational performance and excellence of all properties within the country.
Lead and oversee the in-country Operations team and any other local operational functions, ensuring consistent, high-quality delivery across all properties.
Develop and execute the country operational strategy in line with Orla's broader European objectives, ensuring alignment with business goals and market opportunities.
Manage operational budgets and resource allocation effectively to drive efficiency and cost control, working closely with the central Finance and Commercial team on P&L; performance.
Ensure operational efficiency, regulatory compliance, and best-in-class standards across all properties and services.
Support mobilisation of new properties, refurbishments, and capex/lifecycle works, partnering with Facilities and contractors to ensure planned works are delivered to standard.
Build, develop, and inspire a high-performing local Operations team, fostering collaboration and accountability, including coaching Resident Managers/site le
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