10 set - Lecce
Concentrix
pbr/ppAt bConcentrix /b, we're more than a global technology and services leader. We are the team behind some of the world's most recognizable brands, helping them transform customer experiences, optimize operations, and achieve breakthrough business outcomes. /ppOperating in over b70 countries /b, we combine human talent, advanced technology, data-driven insights, and industry expertise to create innovative solutions that simplify how businesses work, interact, and grow. /ppWe're looking for an bOperational Excellence Project Manager /b to join our Performance Excellence organization and play a strategic role in delivering transformation initiatives across the region. /ppIf you're passionate about project management, operational excellence, stakeholder engagement, and leading change in a fast-paced international environment, we'd love to hear from you. /ppThe Role /ppAs an bOperational Excellence Project Manager /b, you will report directly to the bPerformance Excellence Director /b and lead high-impact projects supporting business growth, client transitions, and continuous improvement initiatives. /ppYou will act as a key driver of operational transformation, ensuring projects are delivered successfully while creating measurable value for clients and the business. /ppbr/ppWhat You'll Do /ppProject Transition Management /pulliLead end-to-end client transitions, from planning and implementation through stabilization and hypercare. /liliManage complex regional projects involving multiple workstreams, countries, stakeholders, and operational teams. /liliDevelop and maintain project plans, timelines, risk registers, and governance structures. /liliEnsure all project objectives, milestones, and deliverables are achieved on time and within scope.
/li /ulpOperational Excellence Continuous Improvement /pulliSupport the design and implementation of operational excellence methodologies and governance frameworks. /liliDrive process optimization initiatives that improve efficiency, quality, customer experience, and business performance. /liliPromote standardization, best practices, and performance management frameworks across the region. /liliIdentify opportunities for innovation and operational improvement. /li /ulpStakeholder Leadership Engagement /pulliPartner closely with Operations Leaders, Site Directors, Workforce Management, Quality, Training, HR, IT, and other functional teams. /liliProvide project governance, executive visibility, and progress reporting to senior leadership. /liliFacilitate decision-making, resolve issues, and proactively manage project risks. /liliInfluence stakeholders across different functions, countries, and cultures. /li /ulpCross-Functional Coordination /pulliCoordinate readiness activities across multiple departments to ensure successful project execution. /liliTrack implementation progress and ensure alignment with regional strategic priorities. /liliCollaborate with global Concentrix teams to share best practices and support enterprise-wide transformation initiatives. /li /ulpbr/ppWhat We're Looking For /ppRequired Skills Experience /pulliProven experience in bProject Management /b, Program Management, or Operational Excellence roles. /liliStrong stakeholder management and communication skills. /liliExperience leading bclient transitions, implementations, transformation projects, or change management initiatives /b.
/liliAbility to work effectively in a matrix organization across multiple countries and functions. /liliStrong analytical and problem-solving capabilities. /liliExcellent organizational skills with the ability to manage multiple priorities simultaneously. /li /ulpPreferred Background /pulliExperience within bBPO, Customer Experience, Shared Services, Technology Services, Consulting, or Managed Services environments /b. /liliExposure to continuous improvement methodologies and operational excellence frameworks. /liliExperience presenting to senior leadership teams and C-level stakeholders. /liliFamiliarity with governance, risk management, and performance management processes. /li /ulpLanguage Requirements /pullibItalian: Native or Fluent /b /lilibEnglish: C1 level /b /li /ulpbr/ppWhy Join Concentrix? /pp✅ Be part of a global organization powering some of the world's leading brands. /pp✅ Work on high-visibility transformation and business improvement projects. /pp✅ Collaborate with international teams across EMEA and beyond. /pp✅ Gain exposure to executive leadership and strategic initiatives. /pp✅ Enjoy career growth opportunities within a people-first, innovation-driven culture. /ppbr/ppEmployment Information /ppbContract Type: /b Permanent Employment /ppbCollective Agreement: /b CCNL Telecomunicazioni /ppbCompensation Package: /b /pulliSalary Range: b€28,000 - €32,000 Gross Annual Salary (RAL) /b /liliPerformance Premio /liliAdditional company benefits according to Concentrix policies /li /ulpbr/ppReady to Make an Impact? /ppAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. /ppbJoin us and help shape the future of operational excellence and business transformation. /b /ppbApply today and power the best version of you. /b ? /p
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