10 set - Roma
Leonardo
ph3Job Description: /h3 /brpbCloser to Space, closer to the Future: join Telespazio - Leonardo Space Division! /b /p /brpbLeonardo /b is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, bTelespazio a joint venture between Leonardo (67%) and Thales (33%) /b, is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting-edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications. /p /brpJoin us as we continue to push the boundaries of what's possible in Space. /p /brpWithin the bDigital Solutions - Service Management /b team, we are looking for a resource to take on the role of bService Management Specialist /b , with experience in Project Management, process analysis, IT Service Management, and the management of digital transformation initiatives. /p /brh3Main Responsibilities /h3 /brul /brliSupport the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows /li /brliCollaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders /li /brliGather, analyze, and formalize functional and operational requirements from various business units /li /brliDesign and optimize workflows and business processes, with a focus on information flows and data quality /li /brliSupport the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials) /li /brliCoordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams /li /brliCollaborate with technical teams (infrastructure, security, workplace)
to ensure solution consistency and integration with existing processes /li /br /ul /brh3Role Requirements /h3 /brul /brli3-5 years of experience in IT Project Management, or Process Management, preferably in consulting or corporate environments /li /brliExperience coordinating IT and digital transformation projects (Agile/Waterfall) /li /brliFamiliarity with ITSM processes and ticketing tools ( bServiceNow /b or bJira Service Management /b ) /li /brliStrong stakeholder management and effective communication skills with both technical and business teams /li /brliProblem-solving attitude, operational autonomy, and strong goal orientation /li /brliExperience working in multi-team and multidisciplinary environments /li /br /ul /brp_ bSoft Skills /b _ /p /brul /brliExcellent communication skills and customer-oriented mindset /li /brliStrong problem-solving abilities and priority-management skills /li /brliTeam-oriented approach and ability to perform under pressure /li /brlibFluent in written and spoken English (C1 level) /b /li /br /ul /brh3What We Offer: /h3 /brul /brliA stimulating and dynamic working environment with flexible working hours /li /brliHybrid working (onsite and off-site) /li /brliComprehensive health insurance /li /brliMeal voucher, company canteen and employee welfare programs /li /brliFree access to online learning platform with courses from top universities /li /brliOpportunities for international experiences /li /br /ul /brh3Why Telespazio /h3 /brpAt Telespazio, the well-being, safety, and development of our people are at the heart of our corporate culture. We actively foster an inclusive, diverse, and stimulating work environment, promoting the principles of equity and the value of diversity. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age. /p /brh3Seniority: /h3 /brpJunior /p /brh3Primary Location: /h3 /brpIT - Roma - Via Tiburtina, 965 /p /brh3Contract Type: /h3 /brpPermanent /p /brh3Total Base Pay Range: /h3 /brh3Hybrid Working: /h3 /brpHybrid /p /p #J-18808-Ljbffr
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