Onsite Support Services Engineer
Pubblicato il 10-09-2026 - Intuition IT – Intuitive Technology Recruitment in Legnago
ppbWork Model: /b Fully Onsite /p pbContract: /b 12 Months /p pbWorking Hours: /b 40 hours/week /p pPosition Overview /p pWe are looking for an experienced bOnsite Support Services Engineer /b to provide hands-on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate will have b3-5 years of IT support experience /b, with strong expertise in bService Desk, End User Services, Field Services, and Onsite IT Support /b. /p pThe role requires excellent communication skills in bEnglish and native-level Italian /b, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment. /p h3Key Responsibilities /h3 ulliProvide bonsite IT support /b to end users across the Carrier facility. /liliTroubleshoot and resolve bhardware, software, network, and peripheral-related issues /b. /liliDeliver bService Desk and End User Computing support /b. /liliPerform bdesktop/laptop installation, configuration, maintenance, and troubleshooting /b. /liliSupport printers, monitors, mobile devices, peripherals, and other IT equipment. /liliHandle bfield service requests /b and provide hands-on technical assistance. /liliLog, update, track,
and resolve incidents and service requests through the ITSM system. /liliEscalate complex issues to relevant technical teams when required. /liliSupport user onboarding, device provisioning, and IT equipment replacement. /liliMaintain accurate documentation of incidents, assets, and troubleshooting activities. /liliFollow IT support processes, security policies, and service-level requirements. /liliProvide professional and timely support to users in both boffice and shopfloor environments /b. /li /ul h3Mandatory Skills Experience /h3 ullib3-5 years of overall IT experience /b. /liliMinimum b3 years of relevant experience /b in: /liliService Desk Support /liliEnd User Services /liliField Services /liliOnsite IT Support /liliStrong troubleshooting and problem-solving skills. /liliExperience supporting Windows-based desktop/laptop environments. /liliGood understanding of IT hardware, peripherals, and workplace technologies. /liliStrong customer-facing and communication skills. /lilibNative Italian /b and strong bEnglish /b communication skills. /liliAbility to work independently in a fully onsite environment. /li /ul /p #J-18808-Ljbffr