10 set - Reggio Emilia
Tennant
ph3Who is Tennant? /h3 pTennant Company is a global leader in the field of professional cleaning equipment and solutions. /p pFor over 150 years, we have stood out for innovation and our commitment to developing sustainable technologies designed to meet our customers’ needs. /p pOur goal is to actively contribute to a cleaner, safer, and healthier world through eco-friendly solutions that improve quality of life. /p pWith manufacturing plants, operational offices, and sales and service networks worldwide, joining Tennant means embarking on a career path full of opportunities — both locally and internationally. /p h3Job Summary /h3 pThe Technical Support Engineer is responsible for delivering high-quality post-sales technical support to customers and service partners, ensuring customer satisfaction and contributing to the continuous improvement of products and service processes. /p pThis role requires strong technical expertise, customer orientation, and problem-solving skills, acting as a key interface between customers, service networks, and internal functions such as RD, Quality, and Operations. /p h3Key Responsibilities: /h3 h3Technical Support /h3 ulliProvide second-level technical support on IPC/Tennant products and solutions (diagnostics, troubleshooting, and issue resolution) /liliManage complex technical inquiries from customers, subsidiaries, and authorized service partners /liliSupport field service teams in resolving on-site technical issues (phone call, video call) /li /ul h3Ticket Management Customer Care /h3 ulliManage and monitor support requests through internal ticketing systems /liliEnsure timely responses and resolution in line with company SLAs /liliMaintain clear, proactive,
and professional communication with customers and internal stakeholders /li /ul h3Analysis Continuous Improvement /h3 ulliAnalyze recurring technical issues and failure trends /liliCollaborate with Quality and RD teams to identify root causes and implement corrective actions /liliContribute to product improvement and warranty cost reduction initiatives /li /ul h3Training Documentation /h3 ulliSupport the development and delivery of technical training (internal and external) /liliCreate and update technical documentation (instruction files, FAQs, technical bulletins) /liliShare best practices across the service network /li /ul h3Cross-functional Collaboration /h3 ulliInterface with Sales, Customer Service, and Operations teams /liliSupport new product launches from a technical perspective /liliParticipate in projects aimed at improving after-sales service performance /li /ul h3Required Qualifications: /h3 ulliDegree or technical diploma in Mechanical, Electrical, Mechatronics, or related fields /liliPrevious experience in a similar role is recommended (aftersales, service, or technical support) /liliSolid knowledge of electromechanical, electrical systems and troubleshooting techniques /liliGood command of English, second language strongly recommended /liliExperience with CRM and ticketing systems /li /ul h3Key Competencies: /h3 ulliStrong customer focus /liliAnalytical thinking and problem-solving skills /liliEffective communication and teamwork abilities /liliProactive mindset and autonomy /liliAbility to prioritize and manage multiple tasks /liliAvailability to travel independently in Italy and EMEA region /li /ul pThe offer includes direct employment with the company on a permanent contract, with a gross annual salary ranging from €28,000 to €35,000. /p pThe indicated salary range reflects the expected compensation for the role and is defined based on objective criteria related to the job, including responsibilities, scope, and market benchmarks. Placement within the range will depend on factors such as experience, qualifications, demonstrated capabilities, and internal equity. In addition to base salary, employees may be eligible for a competitive benefits package and applicable incentive programs. /p /p #J-18808-Ljbffr
11 set - Sassari
SYNERGIE ITALIA - AGENZIA PER IL LAVORO
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