10 set - Roma
Serco
Job Introduction
Serco is a trusted leader in Space Services, with a proud history spanning over 55 years and a track record of supporting more than 50 space missions for world-renowned agencies like ESA and NASA. Our expertise covers the entire space lifecycle - from satellite testing and launch services to spacecraft operations, space surveillance, and data management - making us a key partner in advancing national strategies and driving innovation in the New Space era.
We’re looking for a talented User Support Service Operator to join our team.Key Responsibilities
First-Level Activities
Acting as the first interface to users, managing email distribution in MS Outlook and the ServiceNow ticketing system, and routing, assigning, and tracking requests in ServiceNow.
Data Access Management Support
User profiling verification and moderation, applying different policies, handling data access requests involving manual intervention, and ensuring approval within the expected timelines.
Implementing data access rights as per ESA directives for new missions, handling new project proposals,
and implementing the start-up process (user notification and project registration).
Managing data access rights and quota allocation (generation of accounts or provision of access details) for datasets with restrictions.
User Account Management Support
Supporting and maintaining EO user accounts through the Identity Access Management system by:
Supporting users’ account enquiries and providing dedicated information and instructions.
Keeping users’ personal information up to date and consistent, preventing incorrect country locations or generic institutional entries.
Locking/unlocking and activating/deactivating SSO accounts.
Troubleshooting incompatibilities with the ticketing system, ensuring data consistency across different tools, and keeping the relevant database(s) clean and aligned.
Collecting official documents and procedures, contributing to weekly and monthly reports, and cr
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