10 set - Bari
Sharp Brains
Position: IT Support Technician L1 (On-site)
Role Type: Dispatch
Working Days: On Demand
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years IT Support.
Site Address: Bari,Italy
Role – Onsite Deskside Support (L1/L2) Key Responsibilities:
Key Responsibilities:
- 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
- 6.
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.
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