11 set - Roma
Msx International
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers
Job Description
Are you passionate about the automotive industry? Do you enjoy solving technical challenges and supporting customers in a dynamic environment? MSX has the opportunity for you
MSX is looking for a motivated and enthusiastic Technical Diagnostic Agent to join our team.
In this role you will provide first-line technical support to the dealer network, helping resolve vehicle-related technical issues and ensuring excellent service levels.
Your key responsibilities will include:
- Providing technical support to dealers via phone and ticketing systems
- Diagnosing and troubleshooting vehicle-related technical issues
- Escalating complex cases when necessary and ensuring timely follow-up
- Collaborating with internal technical teams and stakeholders
- Supporting dealers in identifying effective solutions and best practices
- Maintaining high-quality service standards and customer satisfaction
- Participating in technical training and continuous learning activities
Qualifications
We are looking for a customer-oriented professional with strong technical aptitude, excellent communication skills, and a passion for the automotive industry.
Our ideal candidate has:
- Bachelor's Degree in Mechanical Engineering or a related field preferred
- Fluent Italian and good English language skills (B2 level or above)
- Strong knowledge o
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