11 set - Arenzano
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Global Project Business Quality Leader (m/f/d) You will build and lead a global quality model for Hager's Project Business, ensuring that the entire solution-from design to installation-performs as intended in the customer environment. You will drive quality as a strategic advantage, influencing R&D;, operations, and partners across regions. Expect to lead escalation handling, risk management and preventive actions that improve project performance, customer trust and profitability. This role combines governance, cross-functional leadership and hands-on quality improvement at scale.
Define and implement the Global Project Business Quality Model across the full project lifecycle
Strengthen quality at the solution and application level, integrating hardware, software, engineering choices and customer requirements
Identify risks early and drive preventive actions across the lifecycle
Lead handling of major customer complaints, field issues and escalations with fast containment and robust RCA/CPAs
Improve installation, commissioning and field performance quality standards
Convert customer and field feedback into structural improvements across products, processes and partner networks
Make quality performance visible through dashboards, indicators and project reviews
Collaborate across R&D;, Product Management, Engineering, Operations, Supply Chain, Sales, Service and Group Quality
Establish partner qualification, onboarding, audits and performance improvement approaches
Define governance, processes and KPIs for quality across regions and functions
Lead and develop the Project Business quality organization and community
Influence senior stakeholders in a complex matrix organization
Strengthen collaboration with panel builders, system integrators, contractors and installers
University degree in Engineering, Quality Management or related field (stated requirement)
Significant experience in quality, engineering or operations leadership in international, project-driven industria
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