11 set - Viareggio
Rina
RINA is currently recruiting for a Junior Marine Business Support Advisor to join its office in Viareggio, Italy within the Mediterranean and Africa Marine Division.
Mission
A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities
Customer & Order Support
Support the management of customer data, ensuring information is accurate and up to date. Assist in processing customer orders and contracts, coordinating with internal teams to ensure smooth and timely delivery.
Offer & Documentation Support
Help prepare and manage customer offers in internal systems, ensuring all documents shared with customers are complete and accurate.
Billing & Administrative Activities
Support invoicing and payment tracking activities, checking basic details and helping to resolve simple discrepancies in collaboration with the Finance team.
Operational Support
Assist technical teams with administrative tasks, including correct timesheets compilation on time.
Customer Communication
Provide support to customers, answering inquiries, sharing updates on orders or invoices, and ensuring clear and professional communication.
Issue Handling
Help identify and elevate customer issues or discrepancies, supporting the resolution process together with other departments.
Compliance & Data Accuracy
Ensure activities follow company procedures and maintain organized and accurate records of customer data, orders, and communications.
Education
High School Diploma/GED in Business Administration Finance Management
Qualifications
Experience & Process Knowledge
Up to 3 years of experience in business support, customer service, order management, or similar roles, with basic knowledge of processes such as offer management, contract handling, order processing, and (as a plus) invoicing or pa
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