11 set - Milano
Horeca Job
The Group:
Crossing is a high-end Italian hospitality group with 3 properties and a family sailing product. i
The group started with a boutique art and design hotel in the city center of Rome called Crossing Condotti before expanding into Sicily with a luxury villa called Crossing the Rock (for which we work exclusively with a London travel agency - TheThinkingTraveller) and an all-inclusive sailing holiday for groups and families called Crossing the Sea with itineraries in the Greek Sporades Islands and the Sicilian Aeolian Islands. The hotels and the villa are defined by their interior style with a mix of modern art, iconic designer pieces and beautiful historical furniture and portraits from the family collection.
The group’s most recent endeavour is a boutique art and design hotel, in Milan, just between Via Montenapoleone and Teatro Alla Scala. For this property we are looking for a
Property Experience Host
with a commitment to work once a week, from 08.30 a.m. to 18.30 p.m.
The ideal candidate will be courteous, well presented,
well-spoken and enjoy engaging with guests who expect premium service and care.
We are looking for a multi-tasker who is responsible for the day to day running of the property and has a natural flair for customer service. Our guests will look to you for advice, general customer service, assistance and more. You need to be ready with a smile and a solution or suggestion right away. Our boutique hotel has a unique set up and calls for careful management, much like running a full service luxury villa.
Key Responsibilities:
* Greet and welcome guests.
* Act as the expert point of reference for guests who need assistance or information, providing them with personalized suggestions for activities and highlights in Milan as well as making reservations.
* Pre and post trip administration of bookings.
* Check-in and check-out including all associated administrative procedures.
* Day to day communications by email with travel agencies and g
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