11 set - Sesto Calende
Leonardo
Questa posizione è in Leonardo
Riassunto dell'opportunità da parte della Joinrs AI: Leonardo cerca un Service Delivery Manager con laurea in Ingegneria, Finanza o Management e 5-10 anni di esperienza nei settori Difesa, Aerospaziale o Automotive. Il ruolo prevede la gestione dei rapporti con i clienti, il monitoraggio delle performance di servizio e il coordinamento dei team per garantire l'aderenza ai contratti. Tra i benefit: contratto a tempo indeterminato, lavoro ibrido, tredicesima, premio legati ai risultati, welfare e formazione continua.
Il processo di selezione sarà interamente gestito da Leonardo.
Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries,
joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.
For our Helicopters Division, we are looking for a Service Delivery Manager.
Main responsibilities are:
- Act as day by day main contact for each Customer providing timely responses to their needs;
- Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
- Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
- Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
- Organize periodic visits a
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