Information Technology Application Analyst
Pubblicato il 11-09-2026 - Rdm Group in Italia
RDM Group is looking for a IT Business Analyst to join the IT & Digital Team based in Milan, Italy.
The IT Business Analyst supports the analysis of business processes and the collection of functional requirements, contributing to the implementation and continuous evolution of RDM Group's IT solutions. The role acts as a bridge between business functions and IT, supporting digital transformation initiatives and the adoption of Artificial Intelligence solutions across the organization.
Working closely with internal stakeholders, external partners and IT teams, the Junior IT Business Analyst helps improve operational efficiency, optimize business processes and support the Group's innovation roadmap.
Reports To: IT Application Manager
Key Accountabilities
- Support the collection and analysis of business requirements through interviews, workshops and collaboration with key stakeholders.
- Analyse and document business processes (AS-IS / TO-BE) to identify optimization opportunities.
- Collaborate in designing IT solutions aligned with business needs and company objectives.
- Prepare functional documentation including business requirements, use cases, specifications and test cases.
- Support User Acceptance Testing (UAT) activities and solution validation phases.
- Monitor, analyse and manage change requests and continuous improvement initiatives.
- Support end-user training and adoption activities.
- Collaborate with internal IT teams and external vendors throughout project lifecycles.
- Contribute to the development, customization and maintenance of applications within the Microsoft Dynamics environment.
- Support the design, development and governance of Artificial Intelligence solutions and AI agents to enhance business processes.
- Identify AI-driven use cases and opportunities to increase efficiency and innovation across the organization.
- Provide operational support to business users on IT-related topics when required.
Requirements
- Bachelor's or Master's Degr