11 set - Vignate
ABB
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
EL Customer Operations Manager
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Your role and responsibilities
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. As well you will Pro-actively communicate with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information. Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
What's more you will Provide appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).
The work model for the role is: Hybrid #Linkedin_hybrid
You will be mainly accountable for:
- Delivering effective solutions to customers with order management queries by coordinating with internal resources to resolve the issue
- Monitoring the status of the request.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Support the customer and act with integrity during the order activities.
- Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders
- Observing the overall process and trends across inquiries and iden
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